And they are not wrong, admitting that there are much more basic bots. Some consider that complex chatbots are those with artificial intelligence. But a chatbot AI with integration is much better.
What are the Benefits of API Integration in Chatbots?Ī smart system without integration is certainly good. The REST format is almost always the one used for web services. Its greatest advantage is the flexibility regarding the message format that the developer uses.Īlthough it is “lighter” and consequently faster, it brings more interoperability problems. It does not impose restrictions on the message format but only on the behavior of the components involved. REST, on the other hand, is an HTTP-based protocol. One of the advantages of this protocol is that several programming languages and tools can read and generate messages.īecause it’s in XML format and has many meta-information tags, it becomes more “heavy,” also taking more time to translate the message data. This protocol works as a framework that allows interoperability between different platforms. SOAP is the message transfer protocol, in XML format, for distributed environments use. Well, that’s because they’re the most common ways to integrate web-based services. Most probably you’ve heard of REST and SOAP, when the subject is APIs. With an integrated API, you can access it directly in the bot without opening another web page.
Imagine you are talking to the bot and need access to your Client Area. In this case, when integrated with chatbots, they allow the expansion of the system functionalities. These interfaces define what kind of requests can be made, how they can be made, which data formats can be used, etc.
#CHATBOT API SOFTWARE#
What is API Integration?ĪPI stands for “application programming interface”.Īn API is a computing interface that allows information sharing between different software components. The NLP is responsible for processing the information, in this case, the language. Machine Learning is the area responsible for the system’s learning. These technologies are Machine Learning and NLP (Natural Language Processing), and they allow the system to have a “natural” conversation with a person. That is, they have more associated technologies that allow them to learn and understand the human language. On the other hand, chatbots with AI are more complicated systems. Generally, they’re ruled by decision trees, where the user clicks on the option he wants until he gets the answer. It’s with it that chatbots and email bots become “intelligent” and understand what is asked of them.ĭon’t know what email bots are? Find out everything here!Ĭhatbots that do not have AI are more basic systems. It can be considered the most used word when talking about process automation. What does AI do in a Chatbot?Īrtificial Intelligence is a more recurring theme these days. These agents can use Artificial Intelligence or not. In short, a chatbot is a chatting agent that helps optimize your company’s service level.
What is a Chatbot?īefore we get to the integration, it’s necessary to know what a chatbot is. Get ready to learn how a chatbot with API integration can improve your service delivery. And that’s when an API integration comes in. It’s necessary to make them more complex. Chatbots that answer the most frequent questions are no longer enough. Companies are more demanding with the services they offer.
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